Monitoring the Software Downloads

Learn about monitoring the software downloads.

You can monitor the software downloads in different ways through:

  1. Dashboard screen - you can monitor the software download status using the statistical data provided in this screen.
  2. Download Job Status screen and Detailed Job Status screen- you can monitor the software download status for all the devices.
  3. Device Profile screen - you can monitor the software download details for the selected device.

Download Job Status

The software download job status provides the information on software download status of each device serial number. This helps you to determine the success/ failed/ cancelled/pending/in progress of software downloads.

To view the download job status, go to Device Management > Manage Downloads > Download Job Status screen.

The screen includes:

Column

Description

Serial#

Indicates the device serial number.

Device ID

Indicates the device ID.

Component

Hierarchy Path

Indicates the device hierarchy path.

Model

Indicate the device model.

Job Name

Indicates the Job name

Job Status

Indicates the status of the job send to the device. The job status includes Cancel Requested, Cancelled, Failed, InProgress, Schedule Sent, Scheduled, Scheduling and Successful status.

Package

Indicates the package(s) name(s).
Package Category  Indicates the package category.
Tags

Download Schedule

Indicates the date and time of payloads to be scheduled for downloaded to the device.

Install Schedule

Schedule Information

Indicates the date and time of payload downloaded to the device.

Created By

Indicates the action created by the name of a person.

Created On

Download Type

Reference Set
Reference Set
Hierarchy Path

Results

Indicates the job details.

Cancelling Job Schedule

You can cancel the job schedule from the Download Job Status screen.

To cancel the download:

  1. Go to Device Management > Manage Downloads >Download Job Status.
  2. Select the Job and then click (Cancel Download) to cancel the download.

Detailed Download Status

The Detailed Download status screen displays the software download status per device. You can view the download status in Device Management > Manage Downloads > Detailed Download Status.

The Detailed Download Status screen allows you to Reschedule the failed download for the devices.

To reschedule failed download:

  1. Go to Device Management > Manage Downloads > Detailed Download Status.
  2. Select the device.
  3. Click (Reschedule) to reschedule the failed download.

You can view the download history information for a device in the relevant Device Profile tab.

To view the download history in Device Profile:

  1. Go to Download tab.
  2. Click Jobs to view the information on downloads.
  3. You can also cancel the jobs from the Device Profile screen. Click (Cancel Download).

You can also Reschedule the failed downloads from Device Profile tab.

  1. Go to Download > Details. The Details section is displayed.
  2. Click (Reschedule). The Confirmation message box is displayed. Click Yes to reschedule to download or click Cancel to Close the message box.