Editing Alert Parameters

Learn the steps to edit alert parameters.

The Alert Administration tab provides a summary of settings for alerts that notify users of important events occurring at the device level as well at the server level.

The user can edit the following alert parameters:

Severity
Alert Status
Automatic Close
Always Generate New Alert

Columns	Description
Alert Name	Indicates the alert name.
Description	Indicates the alert description.
Severity	Indicates the alert severity. The alert severity can be configured to Low, Medium and High. The only High alert will spawn a Visual Notification in the VHQ portal. The severity of the alert is based on the requirement for notification. You can select the appropriate priority and configure these alerts. An email notification is sent, as when the alert is triggered. The low alert email notification is sent only once in a day, whereas the Medium and High alert e-mail notification can be sent more than once in a day as configured in Schedulers and Timers option in System Configuration.
Status	Indicates enabling or disabling the alert status.
Threshold (Hours)	Indicates the alert threshold duration in hours.
Automatic Close	Indicates enabling and disabling of alerts for automatic closure. This feature automatically closes the existing open alerts before generating any new alert of the same type.
Always Generate New Alert	Indicates a new alert will be generated regardless of any existing alert in open state. This option by default is set to false for the Device Tampered alert. However, this option is available for all the alerts. • If configured to True, VHQ server generates a new alert irrespective of any existing open alert for the device. • If configured to False, VHQ server will not generate a new alert.
Actions	Indicates the actions to be performed on alert on the basis of Severity, Status, Threshold value and Automatic Close.