Login Failure and Account Lockout

For any invalid user name or password entry, the account locks after five successive failed log in attempts.

Unlocking Accounts: An Administrator can reset a password. If an e-mail account is specified for the user profile, a temporary password will be sent via e-mail to the user’s stored e-mail address. If e-mail access does not exist, a temporary password will be displayed to the Administrator.

Password Complexity: Valid inputs for a password are the following:

1. Numeric characters - 0 to 9
2. Alpha characters - lower and upper case
3. Special characters - ~!@#$%^&*()_+`-=|[]\\:\";'<>?,./

Passwords must contain the following:

1. At least one numeric character.
2. At least one uppercase alphabetic character.
3. At least one of the special characters listed above.
4. The specified password must be at least 8 characters in length.

NOTE:

1. If a VHQ user has an e-mail address specified, VHQ will send the newly-generated temporary password to the user's e-mail address. If not, the newly-generated temporary password will be displayed on the screen for the administrator to communicate to the user.

2. If a user has two login accounts, and if Active Directory based authentication is enabled in VHQ, then if the user tries to login to VHQ as non - Active Directory user, the server will not allow this user to login as non-Active Directory user account will be made inactive.