Device Diagnostics

Learn more about the Device Diagnostics to schedule actions, view action job status, and view detailed action job status.

 The Diagnostics feature in VHQ can be used only if the VHQ Diagnostics module has been licensed.

You can schedule Downloads, Content and Diagnostic Actions either from Device Search screen or Device Profile.

Device Search Screen:

  1. Select a device or multiple devices.
  2. On Actions window, click Schedule.
    You can select Content, Diagnostic Actions or Downloads action based on the device model type. These schedule options are displayed based on the type of license availed by the customer.
    Manage Diagnostics1

On Schedule Actions screen, select the device and click Schedule or Next. You can select various available actions and schedule them.
Manage Diagnostics2

The VHQ Server automatically collects the diagnostic profile information from all registered devices at a configurable interval, such as once every week. These devices communicate with VHQ Server and sends periodic heartbeat messages at least once a day.

For configuring the interval at which the device, diagnostic profile is sent to the VHQ Server, contact VHQ support representative.

You can also schedule on-demand collection of diagnostic profile for a device.

Device Profile Screen:

  1. Select a device.
  2. Click Schedule button in the Device Profile screen. On the drop-down select the action to perform.
    Manage Diagnostics3

NOTE:

1. Any communication made from the device on Next Contact includes the Status, Events, Maintenance Heartbeat or Heartbeat communication, except the Key Exchange message. For each of this contact from device, if Management Plan is available for the device at that point of time it will be sent to the device.

2. UX Model now supports the listed Diagnostic features in VHQ.

· Get Device Profile

· Get Diagnostics Data

· Get Library Details

· Get OS Config File

· Get OS Logs

· Get User Logs

· List User Files

· Reboot

· Restart Applications


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