Device Information
Learn about the multiple tabs in device profile.
Device Profile
A Device profile comprises of a set of attributes associated with the device. A Device profile screen has the information of the Device ID, Model, Communication History, Download History, Change History etc.
The information in the Device Profile screen is refreshed:
- Once in every 24 hours, during the maintenance window of a device.
- Each time a device is rebooted.
- When the VHQ Agent in a device registers with the VHQ server, and exchanges the keys.
- When you select Get Device Profile diagnostic action in the Schedule Diagnostic Action screen under the option sequence Device Management > Device Profile > Schedule Diagnostic Action.
The device profile provides a complete set of the device information about the devices, collected directly from the device on a periodic basis.
To view the device profile screen:
Click the Device Serial Number check box in the Device Search screen.
NOTE:
For Carbon devices, the device information of payment device, docking station and the tablet is displayed in the Device Profile screen.
The Device Profile screen includes the following field names:
|
Field Name |
Description |
|
Model |
Indicates the model of the device. |
|
Serial Number |
Indicates the serial number of the device. NOTE: The serial number of both Tablet and payment devices are the same. |
|
Device ID |
Indicates the Device ID. |
|
Reference Set Name |
Indicates the reference set assigned to the device. |
|
VeriShield Encryption |
Indicates the VeriShield Encryption. VHQ GUI displays all the VeriShield certificates sent by VHQ Agent. |
|
Time Zone |
Indicates the time zone configured on the device. |
|
Hierarchy |
Indicates the assigned hierarchy, where the device is placed. |
|
Flash Available |
Indicates the available percentage of Flash memory on the device. For the Carbon devices, the flash information of both payment device and tablet are displayed in the Device Profile screen. |
|
Device Profile Updated |
Indicates the date and time, when the device profile information is updated. |
|
Diagnostic Profile Updated |
Indicates the date and time, when the device diagnostic profile information is updated. |
|
Last HeartBeat Received |
Indicates the date and time, when the server received the last heartbeat from the device. |
|
RAM Available |
Indicates the percentage of available RAM memory on the device. For the Carbon devices, the RAM information of both payment device and tablet are displayed in the Device Profile screen. |
|
Automatic Update Schedule |
Indicates if the device is scheduled for automatic updates. |
|
|
This icon allows you to edit the currently assigned hierarchy. |
|
|
This icon allows you to edit the currently assigned groups. |
|
|
This icon allows you to refresh the data. |
|
|
This icon allows you to delete device. |
|
|
This icon allows you to blacklist the device. |
(Blacklist Device)You can perform multiple actions at Device Profile in the various tabs.
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