Device Details

Indicates the device information.

   Information

Indicates the device information. For example OS Version, VSRSponsor, Battery Voltage, Main Battery Condition Time, Manufacture Date etc.

NOTE:

1. For MX9 Device Profile you can view the GUI Manager Version in Software panel.

2. MX and Vx eVo Model Device profile displays the VSRSponsor.

3. Main Battery Condition Time: Indicates the last condition date of the battery.

4. Manufacture Date: Indicates the actual date when the device was manufactured (Vx devices).

5. For Carbon devices the payment and tablet device information is displayed in separate section.

   Custom Identifiers

Indicates the additional parameters sent by the device, which are defined by the customers.

   Software Status

Indicates information on applications configured on server and actual applications on devices that are displayed at the bundle level, for all devices except MX devices. For MX devices, application level details are accessed by clicking on the View Details link. Click on “View Details” link in “Details” column to view the Application Details.

   Software

Indicates the application and OS of the device.

NOTE: In the case of a MX9 device, the VHQ Agent can query the MX OS to get a list of all packages that are installed in this device. In the case of a MX8 device, the VHQ Agent can query the MX OS to get a list of just the usr1 packages that are installed in this device using the ipkg tool. However, since it is also possible to install packages in a MX8 device without using the ipkg tool, the VHQ Agent cannot get a list of such packages that were not installed using the ipkg tool.

 In the case of a MX8 device, if there are usr1 packages that were not installed using the ipkg tool, then it is possible to define the application name and application version of one such application in the config.usr1 file, as explained below. The section name and label name given below are both case sensitive.

Application Name:

Section – perm

Label – vpappname

Application Version

Section – perm

Label – vpappversion

NOTE: For MX8 Device Profile you can view the GUI Manager Version in Information panel.

For Carbon devices the payment and tablet device information is displayed in separate section.

   Parameter

Indicates Edit Template Assignment, Edit Parameters Activate, Restore All to Template, and Parameters Sync Status details.

Edit Template Assignment: Click Edit Template Assignment to view and select the templates listed for that application.

Edit Parameters: Click Edit Parameters to view and edit the parameter values. The user has an option restore the values to default or to the template value.

Activate: Click to activate the parameters to download.

NOTE: Once the user has configured the Parameters and Activated the changes, VHQ evaluates, builds and downloads a Parameter file that contains the Parameters and their values.

Restore All to Template: Click to restore all the values to template values.

Parameters Sync Status: Click to view the Parameter Synchronization status for each parameter file for Application.

   Ports

Indicates connectivity information of the device.

   Encryption Keys

Indicates encryption details of the device.

Swap History

Indicates the device swap history.

Connected Devices

Indicates the details of the connected device contacting the main device. The connected (peripheral) device details include Device Serial Number, Device Model and Last Contact Date. This attribute is related to both UX 300 and Carbon device model.

Relocation/Status History

Indicates the device relocation and status history.

Communication History

Indicates the device details of the past communication and logs.

   History

Indicates the device communication history.

   Contact

Indicates the contact period and HeartBeat count information.

Download

Indicates the device past download details and logs of Scheduled, Successful and Failed attempts.

VRK

Indicates the Verishield Remote Key details.

Change History

Indicates the device details of the changes, such as Source, devices status change, date changed and modified.

Alerts

Alerts generated for that device are displayed. The search can be narrowed by providing alert name, severity and status of the alert as search criteria. Details of the alerts such as received date, raised date severity, alert status, closed by, closed date and notes are displayed.

Diagnostic Profile

Indicates the diagnostic profile of the device.

   Diagnostic Data

Indicates the diagnostic information of the device.

   Process Data

Indicates the details of processes running on the device.

   Process File Handlers

Indicates the details of the process file handles.

Diagnostic Actions

Indicates the details of past diagnostic actions that were scheduled, along with the status of each diagnostic action. If device uploaded any file to the VHQ server as part of this diagnostic action, then the link to download this file is also provided. By default, this diagnostic action information is retained up to 365 days, and this data retention period can be configured by VHQ administrator.

Content

Indicates the details the past content information like scheduled download dates and status.

Docking History

Indicates the device details of the dock stand such as serial #, Model, Dock in Date, Dock in Battery Level, Dock Out Date, Dock Out Battery Level,` and Last Heartbeat.

Custom Attributes

Indicate the user can enter any additional information about the device in this field.

NOTE: The user can assign labels to the custom fields under the option Administration > Estate Administration > System Configuration.

Groups Assigned

Indicates the group assigned to the device.

Application Attributes

Indicates the descriptive elements of the application.

NOTE: It contains the application name value pairs sent by applications running on the device. The Application Statistics collection: provides the ability for Applications to register with VHQ Agent and send application statistics (Name-Value pairs) to VHQ Server. This data is displayed in VHQ UI and can be used for application diagnostics and analysis.