Sub Status for Inactive Devices -

Device Life Cycle - Sub Status for Inactive Devices

Sub Status for Inactive Devices

The Inactive devices can be assigned to Sub Status. This feature allows more precise categorizing of the devices beyond Inactive. The Sub Status is an extension to the Inactive devices to identify the reason behind the devices entered in an Inactive status.

There are two specific cases where the system automatically marks device inactive and assigns a sub status:

When a device gets swapped, the status of the swapped device is marked inactive and assigned with a sub status “Device Swapped”.
When a device fails to contact server for a specific time period, the device status is marked as inactive and assigned with a sub status “Device Missing”.

You can assign sub status from Device Search and Device Profile screen.

There are two different types of Sub Status:

System defined: The system defined sub status is integrated into the system, and cannot be assigned, edited or deleted by the user.
User defined: The user defined sub status is created by the user and can be edited or deleted by the user. The user must have the Device Modify and Device Delete right.

Only after creating the sub status you can assign to the Inactive devices. You can assign the sub status from Device Search, Device Profile, Importing .xml file or Timed Import.

You can select multiple devices in the Device Search and assign sub status

The following table lists a summary of the actions supported for each device state.

Status	Heartbeats	Events/Alerts	Downloads	Data Collection
Active	Yes	Yes	Yes	Yes
Inactive	Yes	No	No	No
Delete	Yes	No	No	No
Pending Registration	No	No	No	No
Pending Hierarchy Assignment	Yes	Yes	Yes	Yes
Blacklist	Yes	No	No	No
Swapped-out	No	No	No	No

NOTE: Heartbeat for Deleted and Blacklisted devices are not processed.