Blacklisted Device

A deleted device can additionally be marked as blacklisted if you don't prefer this device to be in device estate. An example of this could be, when a device is stolen, and such devices should not be brought back to the device estate. Once the device is blacklisted, VHQ will generate a “Blacklisted device contacting” alert as part of the Device Management module. If a blacklisted device tries to connect to the VHQ, The device is not  allowed to register with VHQ, and a “Blacklisted device contacting” alert is displayed in VHQ GUI. The VHQ will not purge the logs or data for blacklisted devices. It will follow the purge guidelines for logs and history, but the device profile would still be retained, and can be viewed from the Deleted Devices screen in VHQ GUI. 

You can permanently remove the device from the estate. A record of this device is retained for audit purposes. A deleted device can additionally be marked as blacklisted if the device should never be allowed to return to the device estate. The device profile of such device is viewable from the Deleted Devices feature in VHQ GUI. Any heartbeat from devices in the Blacklisted state is ignored, and the Server generates the Blacklisted Device Contacting alert. The device is not expected, neither be online nor to connect with the VHQ Server in the future.

If a device is accidentally blacklisted, it is NOT possible to undo this operation from VHQ GUI, and contact VeriFone VHQ support team to undo this operation.

Once blacklisted, VHQ generates a Blacklisted device contacting alert as part of the Device Management module. If a blacklisted device tries to connect to VHQ, the device is not allowed to register with VHQ, and Blacklisted device contacting alert is displayed in VHQ GUI. VHQ fails to purge the logs or data for a blacklisted device and follows the purge guidelines for logs and history. The device profile remains and can be viewed from the Deleted Devices screen in VHQ GUI.

To blacklist single or multiple devices in the device search screen:

1. Select the device or multiple devices in the Device Search screen.
2. On the Actions window, click Actions > Blacklist.  

You can also blacklist device from Device Profile screen. Click on the Device Serial Number in Device Search screen. On the Device Profile screen, click Blacklist.

To blacklist devices from Device Management tab.

1. Go to Device Management > Manage Devices > Deleted/Blacklisted Devices.
2. You can select one or multiple devices.
3. On the Actions window, click Blacklist.