CAUTION: If you accidentally delete/blacklist devices from VHQ GUI, and if it is not feasible to easily reload the VHQ Agent configuration package to these devices to recover from this accidental deletion/blacklist, then please contact VHQ support representative at Verifone to recover from this accidental deletion/blacklist of devices.
The user would delete a device if they do not want the device in their estate. When a device is deleted, its communication history, audit details, device profile, etc., are retained and can be viewed on the Device Profile screen, when the device is pulled up from the Deleted Devices screen. Once a device is deleted (but not blacklisted), then the following steps should be followed if this device has to be allowed back into the VHQ estate:
1. Go to the “Deleted/Blacklisted Devices” screen in VHQ GUI under the “Device Management” .
2. Select the device that is in the “Deleted” state. A popup will appear on the right side of the screen, and then click the “Undelete” button to undelete the device. These undeleted devices will automatically go to the “Pending Registration” state in the VHQ server, and the VHQ device keys associated with these devices will be automatically deleted from VHQ server.
4. To get this device into an “Active” state, you need to force a key-exchange from this device. This can be done by reloading VHQ Agent configuration package with the “KeysExchanged” parameter set to a value of “False” in VHQconfig.ini file or by setting this parameter from VHQ Agent UI. In either case, the device must be rebooted, so that the VHQ Agent can read the new configuration setting and then try to register with the VHQ server. Once this step is completed, the device will be in the “Active” state in the VHQ.
NOTE: If the procedure to perform the above steps is not feasible to get the deleted devices to an “Active” state, please contact your VHQ support representative at Verifone, and do NOT try to undelete these devices from the “Deleted Devices” screen in VHQ GUI.
If the above steps are not completed and if the deleted devices try to send heartbeat messages to the VHQ server, then VHQ server will NOT accept these messages and it will generate “Deleted device contacting” alert message as part of the Device management module. VHQ will not purge the data for deleted devices. It will follow the purge guidelines for logs, and other history, but the device profile would remain and can be viewed from the Deleted Devices screen.
